Effective Date: 11/03/2026

Last Updated: 11/03/2027

Welcome to Ridgemont Capital. By accessing or placing an order through this website, you agree to the following Terms of Service. Please review these terms carefully. Ridgemont Capital may update these terms from time to time by posting a revised version on this website.

1. Acceptance of Terms

By submitting an order or request through Ridgemont Capital, you acknowledge that you have read and agree to these Terms of Service and the accompanying Product Purchase Agreement. Continued use of our website or services constitutes acceptance of any future updates.

2. Service Description

Ridgemont Capital guarantees the authenticity and quality of all precious metal products as outlined in the Product Purchase Agreement.

We do not provide financial, legal, or tax advice. Clients should consult their financial or tax advisors before making any investment decisions related to self-directed IRAs.

3. Registration and Account Responsibilities

You are responsible for providing accurate personal and shipping information when placing an order. If an order is shipped to an incorrect address due to inaccurate information provided by you, Ridgemont Capital will not be held liable.

4. Communication

For inquiries or concerns, please contact our Customer Service team at (800) 654-2504 during regular business hours (9:00 AM – 5:30 PM PST) or email [email protected].

5. Returns and Refunds

Our refund, return, and exchange policy is valid for five (5) business days from the date your order is received.

To initiate a return, contact our Customer Service team at (800) 654-2504 within this period for authorization and return instructions.

Returned items must be:

• Unused and in their original packaging, and
• Accompanied by proof of purchase.

While we do not charge for shipping and handling on any order, sometimes a customer may need to return items to us. In the event that a return is made for reasons other than an error on our end (such as a change of mind), return shipping costs and any applicable taxes may apply. We’ll always let you know ahead of time so there are no surprises.

All returns and exchanges are subject to our Market Loss Policy, and any market gains on refunds or exchanges will remain the sole property of Ridgemont Capital.

6. Shipping and Insurance

Orders are typically shipped within 1–7 business days following payment clearance. All shipments are fully insured until delivery confirmation and require a signature upon receipt.

Ridgemont Capital is not responsible for packages:

• Left unattended at the delivery address per customer instruction, or
• Delivered successfully but later lost or stolen.

Any shipping discrepancies must be reported within 2 business days of delivery.

If a package is lost or damaged during transit, Ridgemont Capital will initiate an insurance claim and, at our discretion, either replace the item or issue a refund.

7. Price Match Guarantee

Ridgemont Capital offers a Price Match Guarantee. Found the same item for less with an authorized dealer? Share their offer and we’ll review it. We’ll do our best to match or beat it whenever possible—and if not, we’ll be honest about it so you can decide what’s best for you.

8. No Ancillary Fees or Hidden Charges

Ridgemont Capital does not charge additional administrative or ancillary fees for product purchases or shipping. The total cost presented at checkout for the metals you are purchasing or selling represents the full amount of the transaction. 

9. Intellectual Property

All website content—including text, images, code, design, and logos—is the property of Ridgemont Capital and protected by copyright and trademark law.

You may not copy, reproduce, or distribute any content from this site without prior written permission.

10. Disclaimer of Warranties and Limitation of Liability

All products and services are provided “as is” without warranties of any kind, express or implied.

Ridgemont Capital shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

12. Contact Information

Ridgemont Capital

2804 Gateway Oaks Drive, Suite 100, Sacramento, CA 95833

Phone: (800) 654-2504

Email: [email protected]

SMS Terms & Conditions

SMS Communications

By providing your mobile phone number to Ridgemont Capital, LLC, you consent to receive text messages (SMS/MMS) from Ridgemont Capital, LLC regarding your account, appointments, transactions, customer support, and other business-related communications.

Message frequency may vary based on your interactions with Ridgemont Capital, LLC.

Message and data rates may apply according to your mobile carrier’s plan.

You may opt out of receiving SMS messages at any time by replying STOP to any text message. After you send STOP, you will receive one confirmation message and will no longer receive SMS messages unless you opt in again.

For assistance, reply HELP or contact us directly through the contact information provided on our website.

Wireless carriers are not liable for delayed or undelivered messages.

SMS consent is not a condition of purchasing any products or services.

Privacy

Information obtained as part of the SMS consent process will be used solely to provide the requested communications and services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to provide messaging services or as otherwise required by law.